❓Frequently Asked Questions

Have questions about your energy,

broadband, or mobile SIM bill review?

You’re in the right place.

Below you’ll find answers to the most

common questions we receive from UK

homeowners, tenants, and business owners.

We’ve created this guide to help you

understand exactly how our service works,

what to expect, and how a free bill review

could help you uncover savings or identify

if you're on the wrong tariff.

1. What is a household bill review?

A household bill review is a free check

of your gas, electricity, broadband, and

mobile SIM bills to see if you're currently

on the right plan or tariff based on your

usage and needs.

2. Why should I get my bills reviewed?

Many UK households and businesses are

unknowingly paying more than they should.

A bill review helps identify areas where

your current plan may not reflect

market rates.

3. How long does the bill review take?

Filling out the form takes just a few minutes.

Once submitted, our team will analyse your

bills and provide a breakdown of any

areas that may be worth reviewing further.

4. Is there any cost for the bill review?

No, our bill review service is completely free

for both households and businesses.

5. What types of bills can be reviewed?

For households: gas, electricity, broadband,

and mobile SIM's. ( Pay Monthly Contracts or

Pay Monthly Bundle Plans )

For businesses: gas and electricity.

6. What information do I need to provide?

We recommend uploading a recent bill and

providing details such as your current

provider, tariff name, unit rate, standing

charge, and contract end date if available.

7. I’m not sure what tariff I’m on — can I

still get a review?

Yes. If you’re unsure of some details, just

upload your latest bill or fill in what you can.

We’ll do the rest.

8. How do I submit my bills for review?

You can upload your recent bills directly

through our secure online form. If you

have issues uploading, there's an

alternative link to complete the

form manually.

9. I’m a tenant — can I still request

a bill review?

Absolutely. Whether you rent or own your

home, if you're responsible for paying the

bills, you're eligible for a free review.

10. I only want my electricity reviewed — is

that okay?

Yes. You can choose to review one, some,

or all of your household services. Just fill

in the sections that apply to you.

11. How will I receive my review?

Once we've analysed your information, one

of our experts will get in touch via phone

or email with your review summary.

12. Is my data secure when I

upload my bills?

Yes, we take data privacy seriously. Your

information is handled securely and only

used for the purpose of reviewing your bills.

13. Do I need to speak with

my current provider?

No. We handle everything necessary to

review your existing setup — you don’t

need to contact your provider for

this process.

14. How often should I review my bills?

We recommend reviewing your household

or business bills at least once a year, or

whenever your usage or circumstances

change.

15. Can a bill review help with budgeting?

Yes. Understanding your current energy or

broadband costs can help you plan ahead

and manage household or business

budgets more effectively.

16. I have a business with multiple

locations — can you still help?

Yes. We can review gas and electricity

usage for single or multi-site businesses.

Just provide the relevant information

when submitting.

17. What types of businesses

can request a review?

Any UK-based business can request a gas

and electricity bill review — from sole traders

to large organisations, including charities.

18. Will I receive advice tailored

to my usage?

Yes. All reviews are personalised based

on your current provider, usage patterns,

and business or household needs.

19. How much could I save?

Savings vary, but many households and

businesses we’ve helped save £300–£2000+

per year just by making sure they were on

the right tariff.

20. How do I get started?

Simply visit the relevant page for households

or businesses, upload your bill or fill in the

form, and we’ll take it from there.

21. How do I know if I'm on the

wrong tariff or rate?

It’s not always easy to tell — many

households and businesses are placed

on standard rates without realising it.

A free bill review can help determine if

your current tariff truly suits your usage

and if you're getting fair value.